We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at sales@makassembled.co.uk If your return is accepted, we’ll send you instructions on how and where to send your package. As of now, we do not offer free returns, therefore it is the buyers responsibility to cover the cost of returns. We recommend using a service which insures you for the goods.
You can always contact us for any return questions at info@makassembled.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Products can only be replaced if they are damaged.
Refunds
We will notify you once we’ve received and inspected your return,. You’ll be automatically refunded the amount of your purchase (excluding costs of delivery) on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
